Drivers Daily Log Customer Support Web Site

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On-Line Help - Coming

Frequently Asked Questions - Updating Problems

1. Q: After updating, I can no longer see my log files, Help!

A: This normal occurs if DDL was installed to a location other then C:\Program Files\Driver Daily Log, You will need to find the location of your Driver Folder and move or copy it into this directory. Then click on FILE-OPEN your name should be there, highlight your name and click on OK. Remember to move or copy the whole drivers folder, not just the logs files.

2. Q: Will DDL run from a removable drive?

A: YES, But it will not stay activated. The Installation ID will continue to change.

3. Q: Why can I not open my backup log files?

A: DDL will not open any file not located in the correct directory. This directory must be C:\Program Files\Drivers Daily Log\Name of the Drivers Folder i.e. C:\Program Files\Drivers Daily Log\John Doe

4. Q: How do I know where Drivers Daily Log is looking in?

A: Look at the Title bar on top of DDL when open. Below is a break down

DDL -3.3.0.2 -- is the version you are running (the - after the 2 is a separator)

C:\Program Files\Drivers Daily Log -- is where DDL is installed.

C:\Program Files\Drivers Daily Log\Bruce A. Luebke -- is the Drivers Folder being used by DDL

C:\Program Files\Drivers Daily Log\Bruce A. Luebke\Sep2005.LogData -- is the file that is being used.

5. Q: I do not see the information you described above, why?

A: You have a very old version of Drivers Daily Log. You need to download and install the latest version from the web site.

6. Q: After updating to the latest version, I now see I have 0 days left under the trial version. I am a register user, why has my copy went back to a trial period?

A: DDL has detected a change in your hardware, or an update to your operating system software. If DDL was not installed into the proper directory you could also see this. You will need to complete either a "Request for a "NEW" Activation Code Form" if this is a "NEW" or a replacement computer, or complete a "Request for Activation Code Request Form Form" if this is the same computer and you have updated, or upgraded the operating system software, or DDL was installed in a different location. Both forms can be located on the customer support web site located at http:\\www.ddlsoftware.com You will need the new INSTALLATION ID number and your Customer ID #.